Assertiveness Skills Assertiveness is a communication skill in much the same way that negotiating, delegating and other identifiable business skills are basically communication skills. Assertiveness is for everyone, it is a skill that enables people to be more confident and to say the right thing at the right time. Assertiveness increases the chance of success in any human transaction and as such, supervisors, management, sales executives as well as secretarial staff, accounts staff and all who deal with others, will find this a fascinating and really useful training course. What is Assertiveness? What It is Not Why We Need It Culture and Gender Inhibitions Why It is Not Easy Counselling Yourself The Need to Control Reaction Learning to Respond · Changing Your Mind · Creating Self Esteem Two Way Communication Listening · Your Voice Body Language How to be Assertive The Three Steps Assertiveness Techniques The Need to Think Positively Use Your Inner Dialogue Fogging the Issue Facing Aggression Broken Record Getting the Message Through Find Out About Broken Promises Discrepancy Assertion Negative Feelings Assertion Don’t Let Your Emotions Take Charge Saying No You Have the Right to Say No Feeling Guilty Negotiating a Solution Workable Compromise Win, Win Practical Work Your Plans for Future Self Development